Suzan B.
United KingdomMember since June 2021

Reviews (1)


    • Jun 17, 2021
    • Verified Reviewer

    Trim Down Club

    Kept getting charged

    Overall Experience:

    I didn't receive an email telling me how to log in when I took the trial period for $1.99. I tried to log in from their website but I would have had to go through the trial again for $1.99 and by then they were already taking the $11.88 from my PayPal account. I disputed the $11.88 and was told that it would be refunded but nothing as yet and that was in April. There was no way to cancel the automatic payment so they took the same amount in May and now June so I have paid nearly $40 for something that I haven't even used. I have now been able to stop future payments from my PayPal account but I'm really miffed that they have ripped me off and by the look of the reviews I'm not the only one. They use a 3rd party called Kendago B2C Media Ltd to collect payment.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Link to this Review
    • Jun 19, 2021

      Company Response from Trim Down Club

      Hi Suzan,

      We are sorry for your dissatisfaction. We looked into your case and we are happy to explain what happened. We found two different accounts created from two different email addresses, one that was refunded and one that was not. Because you reached out through PayPal, our system did not register both accounts which is why only one was refunded. At this point, we have gone ahead and refunded the most recent purchases from the account you are referring to in the review, and the other account was already refunded and closed.

      We apologize for this confusion and hope that this clarifies what happened.

      If there is anything else we can do to help, please email us at support@trimdownclub.com and we would be happy to help.

      All the best,

      Adam Johnson

      Trim Down Club


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