Wendy H.
Purlear, NCMember since July 2021

Reviews (1)


    • Jul 11, 2021
    • Verified Reviewer

    Rocket Mortgage

    Great streamlined experience

    • Length of Use: Less than 3 months
    Overall Experience:

    It was a very easy process applying online and then having a dashboard to keep up with what the next steps were, which documents needed to be e-signed, etc. Overall, it was pretty much headache-free for our refinance. The people we dealt with either on chat, email, or by phone were very helpful and we closed within a month.

    Pros and Cons:

    • The online process and dashboard
    • The representatives we contacted were always helpful, we never encountered someone who wasn't able to answer our question
    • Very fast response time, had an issue with the notary falling ill an hour before closing, they got a replacement immediately, only delayed an hour
    • Only that there wasn't a single contact person for the loan, we dealt with whatever representative was on chat or on the phone

    Bottom Line: Yes, I would recommend this to a friend


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