If I could give Vroom zero stars, I would. I purchased a 2018 Ford F-150 from Vroom in May and owned it for 45 days. At that point, my truck suddenly shut down while I was driving it and numerous electrical issues occurred. I brought it to a Ford dealership the next day and found out that the truck I purchased had a bad seal and a faulty seam, and water had gotten into the truck and fried an electrical module. I called Vroom and they said since it was past the 7 days, they would not cover any of the $1400 in costs for repair. I even offered to pay half if they would cover the other half. They would not even consider it, and it is not something that is covered on their 90-day warranty. If you are looking for a dealership that supports its customers and the vehicles it sells, look somewhere else. Vroom is not that company.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from Vroom, Inc.
Hi Jeff, thanks for taking the time to express your honest concerns. We are disappointed to hear we left you feeling this way and we would appreciate the chance to discuss this matter further. We would like the chance to talk to you further so please reach out to us at feedback@vroom.com at your earliest convenience. We hope to hear from you soon. - Vroom Team