Christina H.
CaliforniaMember since July 2021

Reviews (1)


    • Jul 21, 2021
    • Verified Reviewer

    Vroom

    Buyer beware

    • Length of Use: Less than 3 months
    Overall Experience:

    I found that the employees who actually answered the phones to be extremely efficient and polite. An ok experience BUYING a car. It was the RETURN that was next to impossible! I think I spent at least 24 hours on hold with Vroom. I expected the return to take up to 3 weeks but it turned into a 2 and 1/2 month experience. Definitely do not make the mistake I did and give them a full payment. I did not want to be caught in any loan documentation with Vroom so I sent the full payment. It was extremely stressful having to try to get through to the buy back department which never answers the phone. The problem is trying to reach the same person...you have to re-explain your case to a new employee every time you call. I had multiple call fails and left numerous messages. It was a fight to get my cash back. So buyer beware!

    We took the 4 Runner 2016 I bought to our mechanic and it had a re-built transfer case and very advanced rust for its age and use. Things I thought would be transparent in the 160-point inspection they offer.

    After 2 and a half months I did finally get my money back. But that was after about 60 calls to their support team and a transaction dispute filed with my bank.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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