The sales process for purchasing my BMW i3 was great and a lot less painful than other dealers, and unlike other reviews, my car was delivered very quickly.
However, that is where my great experience ends. Once I got the vehicle it became quickly evident that they sold me an electric vehicle without the charging cable that comes standard with it. This oversight literally prevents me from driving the car. They are sending a replacement charging cable, but very frustrated with that.
Additionally, the car interior was not in the pristine condition the pictures showed with a gouge in the steering wheel (not pictured), and the cloth seats look a lot more worn than the pictures led on. Pictures were very misleading.
Lastly, now 3 days into having the car and the check engine light for the gas engine has come on. Not sure what I am in for on that, but doesn't seem positive since I just got the vehicle.
Very frustrated with my Zoom experience. I would not recommend at this point.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from Vroom, Inc.
Hi Donald, we're extremely disappointed to hear about your negative experience with us. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We would like the opportunity to address your concerns. Please reach out to us directly at feedback@vroom.com location-email when you have a chance. Thank you, and we look forward to hearing from you.