Laura Leyrer
Chesterfield, MIMember since May 2016

Reviews (1)


    • May 8, 2016
    • Verified Reviewer

    Copper Chef Cookware

    A well-designed scam, but a scam nonetheless.

    Overall Experience:

    1. There is NO difference in the "regular" and "deluxe" model pan. I called the customer service center and they admitted this when I asked for a refund.

    2. I was told I could return the pans, but I would give up my shipping charge. When I told them that they could not keep my shipping charges because the merchandise had been misrepresented I was told to refuse my shipments and that "the whole thing" would be refunded. (We'll see).

    This is a typical scam and I shouldn't have fallen for it. My fault. BUT we are lead to believe we are receiving a quality pan and it is NOT and that we are getting our money's worth, which we are not.

    Their call center reps and supervisors are very difficult to understand. If you have any problems, email them at www.copperchef.com NOT www.copperchef360.com, which is the address that shows when they send an email to you.

    Oh, and the order numbers for the "regular" and "deluxe" models are exactly the same. Interesting if the pans were actually different. How would they know which one I'm talking about if I had to return it?

    If I don't receive a response to the email I sent (confirming my return and expectations of reimbursement), I will be reporting them to the Better Business Bureau. If I do not receive my refund, I'll be pursuing it through small claims court.

    Bottom Line: No, I would not recommend this to a friend

    63 people found it helpful

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