I had the most unpleasant experience ever with BetterHelp. My counselor logged me out of a session I paid and waited for because she said texting was not her style of therapy. Texting is an option offered both on their platform and clearly stated as a modality in her profile. The truth is that she could not admit that 1) she did not read the entries I was asked to write daily in the journal, 2) she did not work on the questionnaires she had given me to complete therefore when I asked for the results she insisted on changing topic (I am literally embarrassed for her), 3) she said I was upset when I was absolutely not - I was only trying to understand why our relationship could have not been equal; she just needed an excuse to leave, and 4) and she did leave; I was left alone in the chat room wondering what the heck just happened. You don't do that to a vulnerable person. She should have her license removed.
BetterHelp? A bunch of criminals! Shame on you! Scamming people and making profits on their misery!
Bottom Line: No, I would not recommend this to a friend
