Debra M.
Encinitas, CAMember since September 2021

Reviews (1)

    • Sep 14, 2021
    • Verified Reviewer

    Madison Reed

    No one home

    • Length of Use: Less than 3 months
    Overall Experience:

    I scheduled a video color consultation with them. They offered Labor Day, and as I was anxious to get going, I set the date. I showed but they did not. There was no one to contact, no explanation, nothing. I complained in the chat on the website but was told it will be 3 days to expect a response. Meanwhile, I received "rate your experience" emails. I finally got an email acknowledging the missed appointment on the third day. No apology - just an opportunity to make another appointment. After many complaints on my part, I finally received an apology and a 10% off offer. But by then I was just too bloody mad.

    Pros and Cons:

    • The color
    • The customer service was non responsive
    • Made an appointment but didn't keep it with no notice
    • No apology until I complained about not getting one

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review

Showing 1-1 of 1