Raymond M.
Lemoore, CAMember since September 2021

Reviews (1)


    • Sep 22, 2021
    • Verified Reviewer

    Rocket Mortgage

    Robert A., superb customer service

    • Length of Use: 2+ years
    Overall Experience:

    Overall satisfied, however, the delay from various points combined with excuses was beyond frustrating and needs to be cleaned up, especially since you claim to be "rocket mortgage". Felt more like "molasses mortgage" at many different points. Luckily, Robert A. did an amazing job in attempting to resolve my many concerns. Thank you Robert.

    Pros and Cons:

    • User-friendly application
    • Robert A. was clear and and an expert customer service rep
    • Document uploading
    • Ambiguous delays
    • Attempted excuses from other service points not Robert A.
    • Multiple dead time of unknown

    Bottom Line: Yes, I would recommend this to a friend


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