Reviews (1)

Sold my car to Vroom and if I could give them less than 1 star I would.

We originally went with them because they offered a little more money than Carmax, and I was like, how hard could it be? Very hard apparently.

No communication with us throughout the entire process. They had to resend us the contract FIVE TIMES because THEY kept spelling my name wrong on the contract and didn’t want to accept it because it did not match the name on my ID, which they had a photocopy of.

When we finally got the contract sent and signed, they went dark and required a call from us to get the pick-up started. They picked up the car and the pick-up said nothing about the next step to sell the car, so I called them again (keep in mind, pick-up is exactly a month after the original appraisal and acceptance of their offer).

They tell me I need to send in a photo or scan of the document the tow person dropped off and from there it would take 3 business days and I would be paid.

I sent that in the minute I got off the phone with them - no response, but I figured it went directly to the contract person and I gave them the 3 business days. So I called on the 4th day to see where we were in the process. Turns out they immediately knew they couldn’t open it and decided not to notify us to try and resend it again - so no car payment.

We’re on the 5th day since they took the car and no payment and we’re having to make another payment on the car (the second since we started this process). Yay for having to get more refunds from our lender and making this process even longer.

Seller beware - do not sell your car to this company unless you want to wait an obscene amount of time and not be communicated with! Still waiting.