Reviews (1)

This is the worst customer service I've ever had. I'd give them 0 stars if I could.

First of all, they changed my routinely taking birth control pills to another brand, which is at cheaper prices for no reason. Secondly, I uploaded my ID and insurance card to make sure they'd reach out to my insurance company for reimbursement. The first time they dispatched my pills they charged me $45 and I was surprised because my insurance company has been covering the cost for birth control pills for the past two years.

So I contacted their customer service and they agreed to cancel that charge after a long and painful discussion with their technician. They also promised me that from then on they'll start charging on the insurance company. Until recently I found out that they've been charging me every 3 months for $45 and when I called them, they kept saying that it is my responsibility to contact my insurance company for reimbursement. They don't even care when the customer doesn't want to continue to use their services.

Overall I don't think it's worth it to pay the $15 membership fee to Nurx. You can definitely get into less trouble if you choose somewhere else, especially that you need to take the pills regularly. It's more than frustrating when you get into trouble with getting them, given that their customer service responds slowly and non-proactively.

It seems like Nurx has put a lot into promotions or advertisements other than satisfying their customers. I honestly don't know where all the reviews come from, but hopefully my review would help those who're still trying to make a decision.