The top gets stuck where you basically have to break it in half to get it off. And the subscription feature is broken and never lets you cancel. And customer service never replies, so they keep charging you. Don’t use it! You can get a basic battery toothbrush for $3 that works the same but you don’t have to deal with terrible customer service.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Hi Cathy,
We’re so sorry to hear about your experience here and hope that we can make it right. Please note that your toothbrush is covered under warranty throughout the life of your active refill plan and 1 year from the date of purchase without a plan.
I understand that you have been having trouble removing your brush head. I can assure you that this is not typical and we are more than happy to troubleshoot this with you. Please send us an email at feedback@getquip.com and we’d be happy to help further.
You can also cancel your refill plan at any time directly from your profile or by reaching out to us through the contact form on our website (https://quip.force.com/s/contactsupport). I apologize if there were any misunderstandings around this. Additionally, we answer all emails in the order they are received and as quickly as possible, though it may take 1-3 business days depending on email volume.
We appreciate your feedback and apologize again about your experience. If there is anything else we can do to help, again please reach out to us at feedback@getquip.com.