Reviews (1)

I purchased a car from Vroom in February of this year. Up until the exchange of money it was a smooth process (surprise). After that delivery was delayed, no updates were given to me, and I had to call for status over and over. Upon delivery, there were several cosmetic items that weren’t displayed accurately in the photos. This is where things got bad.

Vroom never notified me I had to get the vehicle smogged and the VIN verified before they could register it, and instead told me to sit back and wait for the permanent plates while driving the car with 30-day temporary tags. As we approached the expiration of the temp tags, they realized their mistake. They told me my entire signed contract had been lost and requested I sign another one, they sent a check to cover the cost of inspection and smog.

Here we are 5 months later, I have exhausted the maximum number of temporary tags, and the vehicle has been undrivable since August 21st due to this. I have spent over 12 hours on the phone with Vroom, no one has ever emailed me or called me, I have always been the one to initiate contact. I contacted the Attorney General's office, and Vroom replied to them with blatant lies saying I refused to get the car smogged, and that they had been trying to contact me to no avail.

There is no way to reach anyone other than customer service reps that don’t have the authority to do anything except take notes on your account. It’s too bad because my plan was to purchase several other vehicles after what seemed like an easy experience, glad I waited.

This company doesn’t deserve to be in business, and the same negative feedback is circulating all over the place so you know that it has to be mostly truthful.