Lester P.
Hackettstown, NJMember since September 2021

Reviews (1)

    • Oct 2, 2021
    • Verified Reviewer

    Effy Jewelry

    Special-ordered merchandise not delivered, no customer service

    Overall Experience:

    I recently purchased a ring on the Celebrity Equinox from the onboard Effy shop. The item had to be special-ordered and I was ensured that it was in stock in New York and would be delivered to my home. I received an email from Effy Customer Service stating my order was ready to be shipped but they required a response with the shipping address. I did so only to have my return email bounce back as undeliverable.

    After many many attempts to call the Ask Effy number for customer service, there is no answer. Additionally, when trying to contact any other extension, there is no response. This has turned into a complete nightmare and I'm out $4000! At this point, I believe Effy Jewelry is a complete scam only out to steal hard-earned dollars. They are fast to take your money and do not provide the item our service. I believe I will have to take legal action to recover my money.

    Buyers beware!

    Pros and Cons:

    • Onboard sales staff was nice
    • Absolutely no customer service
    • Quick to take your money and not deliver product

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

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