Brandon D.
Bronx, NYMember since October 2021

Reviews (1)


    • Oct 20, 2021
    • Verified Reviewer

    BetterHelp

    Great platform for those who may not have access to a physical office or are not comfortable going to one

    • Length of Use: 3–6 months
    Overall Experience:

    This was a great platform that I was referred to by someone as well as saw ads about on IG. The questionnaire that I filled out in the beginning to get connected with my therapist was to the point. I was able to list why I was seeking therapy and who I would most likely want to be my therapist.

    I'm a black millennial from an urban city in America so this was extremely important and I got lucky and was connected in about a day or two to a black woman who specialized in the reasons I was seeking therapy. I was able to see an "about me" section that listed all the credentials and experience of the therapist, which made me feel very receptive and trusting about this journey of vulnerability I was ready to embark on with this person.

    I had amazing sessions that featured techniques to help me utilize my memory to go back and deal with alot of my past, as well as coping skills to help me deal with the effects of my past for present and future experiences. It was a safe space for me to express anything I wanted and I was not pressured to give any information that I wasn't ready to provide or deal with.

    I would definitely recommend this service to anyone and everyone. The only real con to this is that they don't accept insurance so it's all out of pocket, which I hope will be changing soon because accessibility is key. There are alot of people who could benefit from this that may not have the out-of-pocket money to pay for these expenses. Other than that, I had a GREAT experience.

    Pros and Cons:

    • Effective therapy with coping skills, techniques, and a safe non-judgemental space for expression
    • Specific support group therapy sessions are a great touch to show that a lot of us go through the same things so we are not alone
    • Unlimited messaging was a great feature for anything that I may have a question or comment about
    • Can be expensive, please find a way to take insurance, lower income experience a lot of mental health issues as well
    • Please accommodate people more based on gender, culture, and ethnicity - it will help clients feel more receptive and relate more
    • Glitches in chatroom therapy sessions, sometimes we can get randomly kicked out of the rooms

    Bottom Line: Yes, I would recommend this to a friend


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