Had my car for 2 weeks now and the starter died. One of the main components of the car. They will let me trade the car in for another vehicle since it is out of the 7-day return, but there should be an exception if something like that happens. They are paying for the repair. It’s just the simple fact, I want another car that is similar to the value of this one or my money back. Didn’t even pay the first car note yet and there is already a problem. I want another car because this was a horrible experience.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
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Company Response from Carvana
Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.