I purchased a car in September 2021. The car said it came with remote start on the main page when searching for a car. I paid for the car and received it but my fob did not have the option for remote.
I let the company know and I sent them the screenshot of the car. Little did I know in the more in-depth features remote start was not listed. I told them that was very misleading. They basically told me because the screenshot I sent them didn’t show the VIN number, they could not take responsibility for the missing feature. So they called me a liar.
So now I am going to leave this review anywhere I can and tell anyone I know not to go through Vroom and never do business there again...for $260 that I was quoted for a new fob.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from Vroom, Inc.
Hello Melissa, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at feedback@vroom.com location-email when you have a chance. Thank you, and we look forward to hearing from you.
- Vroom Team