An absolute disgrace. I was sold a vehicle that they never looked over mechanically before selling. Oil was never changed – it arrived to me muddy and sludge-like. The engine has a loud knock. I took it to a shop the day after receiving and they deemed it as needing a brand new engine! There are 30k miles on this vehicle.
Now I am without a vehicle, without a way to get to and from work, without my $23k, AND they have the perfectly-working vehicle I traded in. Their answer: you have to wait out the process, it could be days, but oh well, walk where you have to go. Pathetic.
I am taking legal action and will be sure no one else goes through this garbage.
Bottom Line: No, I would not recommend this to a friend
Company Response from Vroom, Inc.
Samantha, thanks for reaching out to us here at Vroom. We would like the chance to talk to you further so please reach out to us at feedback@vroom.com at your earliest convenience so we can work with you to make this right. We hope to hear from you soon. - Vroom Team