Scott Q.
Monroe, CTMember since November 2021

Reviews (1)

    • Nov 23, 2021
    • Verified Reviewer


    Customer disservice

    • Length of Use: Less than 3 months
    Overall Experience:

    Received a pair of Tecovas as a gift. They were too big and the right size was out of stock. Waited, and finally got a notice that they were in. Went to do the exchange and they said sorry, OOS again. Got another notice, and the exchange went through. Sent boots back only to get a notice that the replacement was OOS. Customer service promised to help and eventually let me know they’d be sending the replacement. A week later, no boots. Sorry, OOS again! This time when I contacted them they just processed a refund to the gift giver! Now I’ve got nothing but a bad taste.

    Pros and Cons:

    • Style and color
    • Poor communication
    • Assumed refunding the gift giver was right
    • Repeated frustration with customer service

    Bottom Line: No, I would not recommend this to a friend

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