Donna B.
Dunnellon, FLMember since November 2021

Reviews (1)


    • Nov 24, 2021
    • Verified Reviewer

    Vroom

    Do not trust Vroom!

    • Length of Use: Less than 3 months
    Overall Experience:

    My car was delivered 1 and 1/2 weeks ago and the second day I had it, the dash warning lights came on and stayed on for about a week. Then it turned off. Then the next day I went to start the car and the battery was almost dead and I had a hard time starting it. Then I got in the car to drive today and the engine light came on and will not go out. I have only driven 855 miles and already have issues with the car. I need to speak with someone immediately in regard to this matter

    Ok, now it has been over 4 days since I sent my last email for help from you. Prior to that I have called several times and no one has gotten back to me.

    I got in my car today and it had trouble starting and the engine light is still on. I went to an auto parts store and they ran a check on the engine code and the car comes up with 3 different codes all saying that there is a evaporation leak. It also showed that my battery was bad and there was no wiper fluid in it. Since it was raining I had to use the windshield wipers and they were so bad I could barely see out the window. I had to spend over $200.00 to just make the car safe to drive.

    So again my car needs repairs and I need to speak with someone to resolve these issues. I am attaching the receipts from today for your review to get reimbursed.

    Please contact me.

    Pros and Cons:

    • I could buy a car from home
    • The delivery was late
    • There is no way to actually talk to a person after purchase
    • They sold me a car that needs repaired

    Bottom Line: No, I would not recommend this to a friend

    • Nov 29, 2021

      Company Response from Vroom, Inc.

      Hi, we regret you had this experience with us. Customer satisfaction is at the top of our priorities so we regret to hear we left you feeling this way. If you would like to share anything additional regarding your experience, please don't hesitate to reach out to us at: feedback@vroom.com.


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