Jacqueline B.
Cincinnati, OHMember since November 2021

Reviews (1)

    • Dec 5, 2021
    • Verified Reviewer


    Buyer beware!

    • Length of Use: 6–12 months
    Overall Experience:

    I used SmileDirectClub aligners to try and correct a crooked tooth on my lower front teeth and to straighten my overall smile.

    My first set of aligners came and I was very happy with the ease and limited contact this service provides but just a few sets into my treatment that changed. The aligners are cheaply made and some sets fit well while others are jagged and dug into my gums, making them painful and sore. It got so bad that I went to change into my new set one day and they simply didn’t fit.

    I went back and the did a complimentary rescan and in a few weeks I got a new treatment plan with new aligners. I wore every set like I was supposed to and got to my last set and my teeth had not been corrected at all.

    I went in for a 3rd scan and they have a new treatment plan for me but here is what they don’t tell you. These can hurt your teeth, I have 2 new chips on my lower teeth because my bite has changed and I think the way my teeth hit has caused this breakage. My gums have receded in several places, I think from wearing these every day for such long hours. I also have a hard callous on my outer gum from where they rubbed every day. And lastly, I think there is a crack in a lower front tooth from the stress they put on my teeth.

    I have declined the next treatment plan, which was going to be for 8 months, and am going to my dentist to see what they can do to help me.

    Beware – they will not refund your money if your problem is not corrected, no matter what they tell you in the office. My teeth are worse today, 6 months after starting, and I wished I had never used this product. I am 51 and during Covid I wanted the limited contact but that was a huge mistake.

    This is an inferior product and very expensive to get no results and no help from customer service. Just be careful when you deal with them: they take your money and leave you damaged.

    Pros and Cons:

    • Low contact during Covid
    • Promise to straighten my teeth
    • The product did not work and made my teeth worse
    • They offer no refund
    • I will need to have more expensive work done to my teeth

    Bottom Line: No, I would not recommend this to a friend

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