Cheryl H.
Columbus, OHMember since November 2021

Reviews (1)

    • Dec 5, 2021
    • Verified Reviewer


    Terrible service

    • Length of Use: 2+ years
    Overall Experience:

    Never received the retainers that I ordered three times within the same year. I even ordered three so that I would not have to go for a long time to even get the retainers. I ordered in July, which reps said would take two weeks has come and gone. I am now on October's order, still have not received the retainer. Now I am again calling on 11/24 and the rep does not know what happened to the order. I so wish I could find someone who could just make my retainers.

    Bottom Line: No, I would not recommend this to a friend

    • Dec 6, 2021

      Company Response from Smile Direct Club

      Hi Cheryl, We are very sorry for all the inconvenience. Please contact us via email at and we will do everything we can to assist you.

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