Never received the retainers that I ordered three times within the same year. I even ordered three so that I would not have to go for a long time to even get the retainers. I ordered in July, which reps said would take two weeks has come and gone. I am now on October's order, still have not received the retainer. Now I am again calling on 11/24 and the rep does not know what happened to the order. I so wish I could find someone who could just make my retainers.
Bottom Line: No, I would not recommend this to a friend
Company Response from Smile Direct Club
Hi Cheryl, We are very sorry for all the inconvenience. Please contact us via email at reviews@smiledirectclub.com and we will do everything we can to assist you.