I used PrettyLitter for about a 6-month period. It was convenient to only scoop poop but it wasn't a realistic product for a multi-cat household. To properly manage 2 cats you'd easily need to purchase 4 bags per month. It also tracked everywhere, worse than any other litter I've tried.
This is when I decided to cancel and go back to another litter I used. Or so I thought. One of their team members informed me that my subscription was cancelled when I contacted them to do so. Two months later I am charged and informed there is more PrettyLitter on the way.
Their customer service is absolutely awful. None of the support members are on the same page and you hear something different each time. After trying to contact them by email to refund the order with no response, I had to call multiple times to get through. The support member stated the previous person I spoke to "forgot" to cancel my membership. They let me know I would get my refund and to contact them for shipping labels when it arrives.
Fast forward to receiving the litter. I try contacting by live chat twice, by email twice, and by phone five times without getting a response from anyone! Finally, I get through and am told two shipping labels will be sent as soon as possible.
Fast forward again 5 days and nothing, with no way to get in touch at all. I send another email and get a response saying sorry, and that I'd need to get a box big enough for all of the litter because now they can only send me one shipping label!
Why should I have to be going out of my way to get a big enough box to ship this when it's PrettyLitter's fault it arrived in the first place and after telling me they'd send 2 shipping labels over?!
Easily the worst customer service I've ever experienced.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review