My husband was in a wedding in Hawaii the week after Thanksgiving. Due to COVID restrictions, we didn't find out until a week before the wedding that he would actually be able to attend. We ordered his tux as soon as we found out (on 11/24) and were assured his tux would be delivered on 11/26. It wasn't delivered until 12/1 with the wedding being on 12/2. My parents had to overnight ship it to Hawaii. We had to pay a holding fee at UPS in Hawaii and then pay to check it on the plane back since the box wouldn't fit in our suitcase.
When we contacted the company about this they said they were unable to give us our money back due to it being ordered around a major holiday. I understand it being right before Thanksgiving that we ordered it, but we did it as soon as we could and we were guaranteed multiple different times that it would arrive by a certain date when it didn't (first on 11/26, then on 11/30).
I am beyond frustrated at the lack of customer support offered by this company. So, now we have paid almost $600 for this suit, including all of the shipping to get it to us and then home, when all of that could have been prevented. Not to mention, none of the items fit my husband well. We will not be using them again and will definitely not recommend them to anyone getting married.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
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