Aswin K.
Silver Spring, MDMember since December 2021

Reviews (1)

    • Dec 28, 2021
    • Verified Reviewer


    Terrible service, lied to that an orthodontist was treating me when it was a general dentist and now have an open bite

    • Length of Use: 1–2 years
    Overall Experience:

    I now have an open bite post-treatment and learned today that the dentist that is "treating" me is in Arizona. I will be contacting the DC Dental Board regarding her license and the Dental Board in Arizona and Maryland also as I am a resident of MD.

    I have been given nothing but the runaround and been told that I have to pay for this open bite. I will not. This is bad care, and bad treatment, and absolutely does not fall within the standards for clinically acceptable care. Let me stress again, I DID NOT start with an open bite! I wanted the diastema between my #8 and #9 closed, that's all. Now I'm being asked to pay for bad care, cannot speak with the dentist, have an "Allison" pretending to be Amanda G and I want this fixed and to not be billed for bad work!

    I will pursue this to the end and enlist as many lawyers to deal with this. How convenient that SDC put no arbitration in their consent forms; that can be worked around. Mark my words. SmileDirect is a bad company and not worth the money.

    Also, why is a general dentist signing off on orthodontic cases? This is illegal. Dentists usually post their licenses in their offices, yet we can't see Amanda G's saying what her credentials really are. Stop calling me to pay for an open bite YOU CAUSED.

    Pros and Cons:

    • No “pros” were specified in this review
    • Their attempts to dupe customers with a dentist that is a general dentist doing Ortho, which she's not licensed to do
    • Lying to customers about where their dentist was, she's not in MD
    • Getting billed when my case was not poorly, I will not pay for work that disfigured my face, caused my pain and suffering in my jaws and life

    Bottom Line: No, I would not recommend this to a friend

    • Dec 28, 2021

      Company Response from Smile Direct Club

      Hi Aswin. We are very sorry for all the inconvenience. Please contact us via email at and we will do everything we can to assist you.

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