Traded in my car and got a good price of $17k, added an additional $7K to complete the purchase. Decided after 2 days that I don't like the car so I picked another one and had no problem, scheduled delivery of the 2nd car and pick up of the 1st. While on the phone the rep said you can watch the website and if you see something you like more you can always change it out before delivery. I found what I really wanted, started the purchase online so wouldn't get snatched up, called customer service to make sure all the funds would be applied to this car and they told me "So sorry, your deal has to be rebuilt and it will take 20–40 business days to do anything with your account. " I can't get my money back until then. What about the 7-day money-back guarantee?
The car I finally found was an additional $3K. You would think they would want to make a sale, I didn't give them the additional money since they have basically frozen my account. I can't return the car I don't want to the local Carvana. I have to keep it and I am responsible for it (insurance, storage) until they let me know when they are coming to get it. In the agreement I got when took possession of the car it says they will pick up the vehicle the next business day as long as it's within the 7-day window.
I am without a vehicle and out $24k. Twenty to 40 business days could be 2 months! Merry Xmas from Carvana.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Carvana
Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Should you have any additional questions or concerns, please reach out to us at (800) 333-4554 or through our online chat feature.