I have never experienced a bait and switch before I applied for a 2014 Cadillac CTS. I applied for financing through Vroom with a trade-in and the purchase summary gave me a 6.79% interest rate and a $383 monthly car payment. I spoke with my sales agent (who was very pleasant to work with) and he stated I would need some other documents uploaded, which I did, and a $249 deposit to hold the car, which I did based on the purchase summary I saw. The next day when I checked to see if all the documents were uploaded, the purchase summer changed to a finance company that gave a 17.74% interest rate and a $516 a month payment for a total of $37k for this car.
I talked to the sales agent and told him that is not what I saw when I put the deposit on this car, which I would have never given for the rate that I now see. The agent stated he didn't see a quote for the 6.79% but would try to get my deposit back. The deposit refund was denied and I feel Vroom took advantage of my sub-par credit score and ripped me off for $300.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from Vroom, Inc.
Hello Valerie, we are disappointed to hear that you did not have a more positive experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at feedback@vroom.com when you have a chance. Thank you, and we look forward to hearing from you.
- Vroom Team