Reviews (1)

I had a great experience with Vroom.

The ease of the website to search for the vehicle I wanted was easy. I love the ample amounts of photos that were available, including "imperfections."

I felt comfortable submitting the deposit in order to hold the vehicle and begin the process. From start to finish, the process took me about 4 days to place my deposit, and get my financing together and solidified.

Now, I purchased my vehicle 2 days before Christmas, so, unfortunately, I did NOT get my vehicle in 14 days due to all of the holidays. I got my vehicle just under 3 weeks later.

The only feedback that would cause me to give a 4–4.5 star rating was the glitch in communication after I finalized paperwork to when my paperwork was delivered.

I had minimal communication after finalization to delivery. I called support twice and was told I should have been receiving multiple emails, and I did not. I had to call in a few times to get status updates. The day before delivery, and even the day after delivery, I started receiving emails that I know I was supposed to get weeks prior and in a more regular interval. When I did speak to support, I was told it was a glitch and they put in a ticket for them to contact me more often.

Other than that, I would purchase from them again in a heartbeat.