I ordered a special of collagen and 7 months supply of X10 Probiotic. It stated delivery time less than 7 days, I paid for that. Ordered in early November and as the weeks passed I was given empty promises of delivery. Unfortunately, the customer representatives failed to realize the product would suffer degeneratively over time in transit as it was a live culture probiotic. Obviously not knowing the product type in terms of a customer representative, it never got delivered and I was refunded lower than the price paid, never mind the months of inconvenience.
The company pushes for reviews but appears to only promote positive ones and not all real accounts. I would definitely avoid it since you're paying for something that can't be delivered, never mind the hassle or no compensation. If the goods were genuinely on their way, they would have arrived, even if late, but neither happened.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
Link to this Review
Company Response from BioTRUST
Hi Stephen,
We completely understand your concerns and cannot express how sorry I am for the troubling experience you are having and the frustration that you must be feeling. I would feel the same way if I were in your shoes, Stephen. We are an honest nutrition supplement company and it was definitely not our intention to deceive you in any way.
We appreciate this feedback and will pass it along to upper management for further review. In the meantime, please call our Customer Service team at 1-800-766-5086. Mon-Sat 9 am - 6 pm ET or email us at support@biotrust.com and we will be more than happy to see what we can do for you further.
Sincerely,
Coach Jen