Tyler G.
Orange Park, FLMember since March 2022

Reviews (1)

    • Mar 4, 2022
    • Verified Reviewer


    Read reviews, people, they can save you a lot of headaches

    Overall Experience:

    It’s convenient and good for people with bad or no credit but you had better make sure you're not in a hurry. I started my first purchase on 1/13/22, I finally was able to receive the car on 2/5/22. My wife didn’t like it so started the return process on 2/13/22 to trade in for another car. It’s 2/24/22 and I can’t even see the purchase I’m making as my hub has still not been updated. The only reason they got 2 stars is the customer service techs were very polite and friendly, I would know since I talked to so many. In my first purchase, I had 4 different techs I worked with as they just kept transferring me to a different one every couple of days.


    It is 03/01/2022 with still no response from any car specialist or customer support. After I followed up on them about the review I gave I sent all the info they needed and never heard a word from them – no text, no email, no phone calls. So today I called and canceled my vehicle purchase and now we will see how long it takes for them to send back the $4001 down payment I sent them. I hope it’s soon so I can use it to pay rent; since all this has happened and left me without a vehicle I have lost my job and missed 2 interviews because of all this.

    But I’m in high spirits as everything happens for a reason but hopefully, if nothing else, this review will help someone in their decision to use Vroom as there next automobile purchase and save them the headache. I don’t like giving reviews, honestly, but after it affected the way I live I felt like something should be said.

    Thanks to everyone that reads this, have a blessed life everyone. And read reviews, people, they can save alot of frustration.

    Pros and Cons:

    • Convenient
    • Bad credit qualify
    • Long wait time
    • Lack of communication
    • Response to emails or texts

    Bottom Line: No, I would not recommend this to a friend

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