Daphne M.
ArizonaMember since March 2022

Reviews (1)

    • Mar 11, 2022
    • Verified Reviewer


    Refund policy is a scam, don't trust this company!

    • Length of Use: Less than 3 months
    Overall Experience:

    Do NOT believe the SmileDirect refund policy as stated on their website: "If you decide SmileDirectClub aligners aren't for you within the first 30 days of use, we'll refund your cost 100%. Even after the first 30 days, you can return your unused aligners for a prorated refund." I have been put off for my refund continually since I requested one 6 weeks ago!

    The 6th aligner was not going to fit; they were way off! A Smile dentist verified that. Also, the aligners made a deep cut into the back of my tongue. I was very worried about that but it did heal in about a week. These aligners are very sharp and you will need to cut and filed them and then you also need a lot of wax to keep them from cutting your lips and tongue!

    I have been told three times now that I'd be contacted within 5–10 business days with directions for returning the unused aligners. When I make contact they say the same thing again about how they will contact me soon! Then they never do. They will not give you a phone number to call the refund department so you are stuck waiting for them to contact you! Pretty slick trick, eh?

    I filed a complaint with the Better Business Bureau but still have not received a resolution. Now Smile wants me to send pictures of my teeth! Beware, if these aligners don't work for you, don't expect them to honor their money-back guarantee! They don't seem to care once they have your money.

    Pros and Cons:

    • Price
    • Lied about refund policy
    • Could not reach the refund department directly
    • Aligners very sharp and cut my lips and gums

    Bottom Line: No, I would not recommend this to a friend

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