Reviews (1)

I thought the free trial would be ok to start and I would cancel it if it didn’t work for me. A few days went by and I remembered I had joined the free trial but hadn’t even given it a second thought so I figured I might as well cancel because I’m not gonna do it.

They have NO customer service! You have to send a “message” that’s really an email and then it’s 2–3 days before they get back to you and when they do this is what they say:

I’m sorry to hear you want to cancel your subscription! I truly believe in our program and how much it has helped thousands of people to reach their weight loss goals. Before officially terminating your account, I’d like to give you a special offer:

Switch you to a FREE lifetime membership, starting on: March 18th. This means that you will only be billed one more time and then you'll have full access to the Trim Down Club for life!

Introduce you to one of our registered dietitians, who will diagnose your dietary needs tailored to your health background and provide you with proven, personal recommendations for free! This exclusive offer, usually worth $180, is free for you to use over the next month!

What do you think? Ready to give the Trim Down Club one more try?

Let me know if you would like to accept this offer so we can make the necessary changes to your account.

For the time being, your account will remain active until we receive a reply to this email. If there is anything else we can do to help, please let us know.

Sincerely,

XX (rep's name removed from review)

Director of Customer Affairs,

Trim Down Club

It was 2 days after my email requesting to cancel, they do this on purpose so you will forget again and they keep charging you. If you say CANCEL that means CANCEL! Otherwise, give me a phone number with a human if you want to negotiate!