A year ago my wife and I purchased a HUD house with an FHA Rehab loan, through a brick-and-mortar mortgage company. That. Was. Painful. Four months of being shoved off on the next Junior level person, and none of the information that you gave the previous person or worked out with them made its way to this next person, etc., etc.
Fast forward 8 months later, we were looking to refinance out of our horrible FHA mortgage. We called several companies to compare everyone’s “apples to apples”. Rocket wasn’t the cheapest, but from the start, their customer service really made an impression. They answered all my questions, they got back to me when they told me they would. They ended up matching our best offer, and the fact that they service the loan for its life made a difference to me because it’s annoying as hell getting a letter in the mail that your mortgage has been sold and you need to set up new payment terms with a new company, etc., etc.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend