Charles L.
Washington DCMember since May 2022

Reviews (1)

    • May 18, 2022
    • Verified Reviewer


    Counselor is great, video chat is ridiculously sub-par.

    • Length of Use: 2+ years
    Overall Experience:

    My counselor has been excellent. I first started due to a work travel schedule, but that allowed me to keep my counseling going during COVID. I can’t speak to every counselor on BH, but mine is great.

    The video chat stinks. It’s buggy, drops out, freezes, and pixelates. I think I have had two sessions in the 3 years or so I’ve been on that didn’t have any issue or require us to hang up and reconnect.

    Support is not helpful. I had questions about billing dates (it’s every 4 weeks, not monthly, so it will float around on you, be ready, though this language has been updated). Also, any reports of bad video are, of course, blamed on my internet. I’ve got 3 people on Zoom most of the day at my house with HD and no dropouts, while my kiddo is watching Netflix in 4K. It’s not my connection.

    Regardless, like anything, this is a convenient means for remote therapy. If you don’t click with your assigned therapist at first, get a new one. There are good counselors on here. If the format doesn’t work for you, go find an in-person counselor. Everyone’s needs are different.

    Pros and Cons:

    • Can find a great counselor
    • Video chat sucks
    • Support ineffective

    Bottom Line: Yes, I would recommend this to a friend

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