Shawn M.
Edmonton, Alberta, CanadaMember since May 2022

Reviews (1)


    • May 26, 2022
    • Verified Reviewer

    Dexcom G6

    Deplorable customer service and continually failed system

    • Length of Use: 2+ years
    Overall Experience:

    I have used Dexcom for 4 years starting with the G5 and now the G6. I have never had a problem until recently when 4 sensors failed and 1 transmitter. Customer service has been beyond deplorable. The customer service representative spoke over me repeatedly noting that I was not changing the sensor correctly. Trust me when I tell you, as I did her, that I have done this successfully for years but just in case that wasn’t clear enough, I pointed out that to change a sensor you must follow the process on the app. The woman was so condescending and rude. I have been without blood glucose monitoring for 3 days and I will need to go back to finger sticks. Worst customer service I have ever experienced. I will be looking into other glucose monitoring systems. Customer service is so bad I will try a different system despite having had mostly good experiences with the Dexcom. I never want to speak to them again.

    Pros and Cons:

    • Started out very good
    • System “was” reliable
    • No finger sticks
    • System quality failing rapidly
    • Multiple sensor fails
    • Customer service is horrible and dishonest
    • Customer service knows of problems but lies about it

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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