Carvana eventually reimbursed me $200, although the week of arguing about it still leaves a bad taste. I honestly think the biggest problem with these online companies is actually reaching someone with the authority to say "yes".
Pep Boys refunded the remainder after proving they totally lied about the extent of the repair performed and the parts replaced.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this ReviewI received the Carvana vehicle on Friday, unable to refuel it in the middle of a major road trip on Sunday. Stuck away from home with no car and a $650 fuel line repair bill. They won’t honor their warranty or seven-day return. Warranty isn’t worth the paper it’s printed on!
Company Response from Carvana
Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Please reach out to us at (800) 333-4554 or utilize our online chat feature if you have any further questions.