I initially had a good experience. Upon completion of my initial treatment plan, I requested a touch-up due to not having the results equally to the requested final teeth alignment. They require you to maintain monthly check-ins and follow up, which I did. They sent me a new impression kit, which I completed and returned.
I never received any correspondence so approximately 3 months later I contacted them. They saw my returned kit in my file and stated there was an outstanding balance, which I had paid in full at the beginning of my treatment. They told me they would look into it and that I should not be charged due to their free touch-up policy. I never received a call back. I followed up approximately 4 months after that with no resolution.
I recently followed up to address the issue and request my file be reviewed. The first thing is, they have no supervisor you can speak with or the “dental team” that they reference being in charge of the account. They are stating that I will have to pay $100 a month for 3 months to receive my touch-up (with is really a continuation of the results not matching my initial evaluation and request for my teeth placement). I am incredibly dissatisfied with this service.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend