Reviews (1)

I would like a refund, as BetterHelp counseling has been a horrible and stressful experience for me. My assigned therapist was rude, never showed up on time, or else never showed up at all. If Denine did show up, it was only by text, even though I requested video or phone conversation. She was uncaring and made a promise to write me a receipt for records and then 2 weeks later told me she was on vacation and would not be writing the receipt for me. She then told me to contact customer support in order to find a new therapist! I tried several times to schedule appointments with her, and she blew me off completely. She never scheduled them and ignored my requests for weekly as well as biweekly sessions. All of our conversations are documented.

This service has cost me hundreds of dollars, and I am walking away feeling much worse than I started, and now have to sort through finding a new therapist among other things. I was lied to, ignored, and ultimately pushed away rather than welcomed. From our first scheduled meeting that Denine missed, until our last interactions via messages on the forum 2 months later, this experience has been truly awful. No one should have to go through what Denine is putting me through. It’s giving therapy and telehealth a bad reputation.

I will not recommend it to literally anyone who values their own worth. This service is expensive and was worse than useless in the end - because it was damaging and hurtful. I am actually floored. The experience felt like a text exchange between myself and an absent-minded, disgruntled teenager. It was truly horrible. I’m wasting a lot of time trying to figure things out now that are connected to my horrible counseling experience with your employee.