Roderick T.
Seattle, WAMember since August 2022

Reviews (1)


    • Aug 18, 2022
    • Verified Reviewer

    Carvana

    Carvana sold me a lemon and won't do anything about it.

    • Length of Use: 3–6 months
    Overall Experience:

    I purchased a 2016 Ford Flex on April 28th. Today is August 12th. It has been at the dealership 5 times for various things and today it is at the dealership again this time because the timing chain failed and it is at least a $3300 job.

    Silverrock denied the warranty claim because they said it has exceeded the mileage which is true but it barely has 5k miles on it since I purchased it.

    Carvana refuses to do anything and gives me the runaround. So now I have to figure out a way to tow the car away from the dealership and sit it on the street as a non-functioning vehicle and I still have to pay my monthly car note to Bridgecrest every month. This is ridiculous. It is unreasonable and excessive for a car to have this many repairs in such a short period of time. I can't afford $3300 at least to pay for this repair so now it is just sitting while broken.

    Pros and Cons:

    • No “pros” were specified in this review
    • They sold me a crappy vehicle
    • They give me the runaround
    • They don't back their customers or their purchases

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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