I purchased a pair of boots and they were shipped via FedEx (only option). FedEx said arrival on Sunday. I stayed home so I would not have my boots stolen off my porch. Sunday passed without delivery. The website then said delivery Monday. FedEx truck drives by the house with no delivery. I called FedEx and they stated delivery would be before 5pm and that driver would call me.
Anyways the boots never came. They were listed as being in their local distribution center for two days now. I call Tuesday morning and now FedEx says all they have is an empty box and that I have to call Tecovas.
I call and explain and am put on hold for an extended time. Meanwhile, the Tecovas rep reordered the boots with the same FedEx since that is all they use. I did not want to reorder but to cancel and get refund. I’m then told by another rep that the boots have to be shipped out then they will ask FedEx to return them and once they receive them back I will be issued a refund. When I asked why no one ever answered my email he said they get a lot of emails and have limited staff. Bad overall experience.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
