I placed an order and did receive a confirmation. I waited 9 days and never heard a word. I tried to chat but no one even answered. I then called and was told it would be 3-4 weeks before it would ship because it is on back order. The foreign agent that I could barely understand (although polite) said he could not give a ship date. I asked him to cancel which was no problem, I think. He said they would not send out an order cancelation notice and the only way to verify that it has been canceled is to call back. Eric Theiss has his endorsement all over it, which is one of the reasons why I bought it. I won't be buying anything with his name on it again, here or on QVC. Hard to believe in this day of easy communication that they can't even let you know it is back ordered or that you have canceled the order. There are too many good companies to work with and that care about customers -- this apparently is not one of them.
Bottom Line: No, I would not recommend this to a friend
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