Jean D.
Omaha, NEMember since October 2022

Reviews (1)


    • Oct 17, 2022
    • Verified Reviewer

    Rocket Mortgage

    Long and stressful process

    • Length of Use: 2+ years
    Overall Experience:

    I started this whole process in July and finally closed in late September.

    My initial mortgage was an FHA loan. The original case agent thought a conventional loan would net me more cash out, which I needed to replace my roof.

    I went through the process, including an appraisal. The cashout was not even close to what I needed.

    Then I had to go through the entire application process again for an FHA loan. I had to go through another appraisal because FHA has stricter guidelines. The second appraisal reported some repairs that I had to take care of and have inspected before I could move forward. Which I did and the inspection confirmed that the repairs were satisfactory.

    During all this time, the closing documents never showed a cashout that was even close to what I needed. I kept telling the case agent that I was concerned about it, but he just kept saying it would be ok when I closed. He said the exact amount doesn't show until closing. I find that very confusing and extremely stressful.

    I started this whole process in July and closed in late September. I ended up with barely enough cash out to take care of getting my roof replaced.

    It took a long time, but I did finally get it accomplished.

    Pros and Cons:

    • For the most part, they were fairly good at returning my calls.
    • The whole process took too long.
    • Not knowing how much cash out I would get prior to the actual closing.
    • They should have known which type of loan was best from the beginning.

    Bottom Line: No, I would not recommend this to a friend


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