Overall because of BetterHelp I’ve found the best therapist I’ve ever had, thanks to the groupinars, which are also an amazing resource. Like a private ted talk on a smorgasbord of mental health issues.
BetterHelp, however, needs to improve the functionality of its app and customer service and tech support wrap-around. You cannot easily edit your original mental health questionnaire — this should be part of a bio you can update whenever you want because life doesn’t stand still and neither do we. With my first therapist, we also found it impossible to do video or voice calls.
Customer service was slow, unhelpful, made promises they didn’t keep and ultimately didn’t seem to really fix the problem. I just got lucky it worked with Mitch, or else I would have left BetterHelp to continue the therapy on a different platform. The look and feel of the app also presents as very basic. I’d have thought with the money going into the company you could afford to reinvest a little in improving the platform.
Also, when finding a therapist the boxes you can tick though plentiful do not contain any options for personality disorders (Parent likely has one). Not sure if that list is based on proper user experience discovery work but it could use some tweaking.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend
