Kathleen R.
TexasMember since November 2022

Reviews (1)


    • Nov 18, 2022
    • Verified Reviewer

    Madison Reed

    WARNING

    • Length of Use: Less than 3 months
    Overall Experience:

    Warning! Do not use their products or services! This is not only a dissatisfied customer, but someone who is losing her hair by the minute because of their product, lack of technique, and lack of accountability.

    My hair used to be long and healthy until I went to their store to do my roots and someone there suggested a light application of balayage to cover some parts of my hair that have grown darker. They absolutely damaged my hair to the point of being irreparable.

    Not only they ruined my hair, but their customer service is dismissive and sarcastic. They work out of their homes and are not allowed to supply their supervisor’s contact or upper management. "Don’t call us, we call you" type of thing. After 2 days of begging for someone to call me back, management calls me, listens to my complaint, and tells me they will call me back with a solution after a few minutes. Well, I am still waiting for their accountability, refund, and solution.

    My hair is bleached and now it has a brassy/greenish color with a texture of straw. Every time I brush my hair I see my hair falling and I DO NOT (never did) suffer from hair loss. They will probably replay to this review with an automatic written apology saying "if you suffer from hair loss, please consult your doctor and please call us at some 800 number."

    The CEO should be embarrassed about having a company that ruins people’s hair instead of fixing them when the company’s mission states helping women feel prettier and more confident. What a paradox this is, hum? I tried to avoid this review by expecting a solution when I tried to reach out to them, but honestly, my hair is beyond repair and I hope this review reaches as many people as possible so they don’t have to go through what I am experiencing right now.

    PLEASE, stay away from this company and their products!

    Pros and Cons:

    • No “pros” were specified in this review
    • Horrible product
    • Horrible technique
    • No accountability

    Bottom Line: No, I would not recommend this to a friend


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