Scott S.
Greenville, SCMember since November 2022

Reviews (1)


    • Nov 28, 2022
    • Verified Reviewer

    SmileDirectClub

    Be vary wary of SmileDirectClub

    • Length of Use: 6–12 months
    Overall Experience:

    SDC took a $2100 unauthorized withdrawal from my account before I agreed to purchase their product. They did not deliver the agreed-upon smile. And they were grossly incompetent in the making of their products. My plan was scheduled for 6 months, but took 9 and required three subsequent office visits and rescans of my teeth and replacement aligners. The first 3 months were fine but we hit a point where they just couldn't make aligners to match the reality in my mouth. To make matters worse, their customer service, while extremely polite, was incapable of addressing issues.

    Pros and Cons:

    • Good marketing
    • Upbeat
    • Packaging is excellent
    • Could not deliver product paid for
    • Could not deliver agreed upon out come
    • Polite, but incompetent customer service

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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