We PRE-ORDERED over $1000 worth of advent calendars for our whiskey club in mid-October. December is only a couple of days away and they still have not shipped, and the only way to contact them is via email and waiting a couple of days for a reply. The last email stated that we “might” receive them in the second week of December. What’s the point? It’s an advent calendar that starts December 1st, not halfway through December! Members who did not pre-order have already received their calendars, but our large order still has not been shipped and still does not have a ship date. Beware of Flaviar, especially with time-sensitive products!
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Hi Michael,
We sincerely apologize for the level of service you received. The feedback you have provided is one of the only ways we can improve.
This year we helped tens of thousands of Members gift a truly unique experience—the Advent Calendar. Unfortunately, we couldn’t quite predict the sheer volume of orders amassed, of which overwhelmed our fulfillment partner network, resulting in unexpected delays.
This isn't an attempt to justify or shift the blame—only to help explain the complexity of our logistics.
At the time you wrote this review you were still in contact with our customer service. Looks like your order has been canceled and fully refunded, and compensation has been provided. We are still waiting on your reply to resolve the matter to our mutual satisfaction. Our concierge service is also available if you need help with anything else.
If you need any other assistance, kindly write to us at support@flaviar.com again we’ll be happy to help.