I ordered the 2022 advent calendar in September. The company charged me at that time for the full amount. They informed me on the 30th of November that they "hope" to ship them by December 6th. Ship — not deliver. They offered a $50 credit towards a future purchase. I also got an incredibly stupid email from their support saying that they hope to receive it in mid-December and it that still works for me. It does not.
In the apology letter from the CEO, they correctly noted that they had "one job" to get this in customers' hands by December 1st. Not even close and terrible customer service. I don't need to give you my patience — that's why I paid you in September! There is zero excuse.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Dear Dennis,
We sincerely apologize for the level of service you received. The feedback you have provided is one of the only ways we can improve.
This year we helped tens of thousands of Members gift a truly unique experience—the Advent Calendar. Unfortunately, we couldn’t quite predict the sheer volume of orders amassed, which overwhelmed our fulfillment partner network, resulting in unexpected delays.
This isn't an attempt to justify or shift the blame—only to help explain the complexity of our logistics.
At the time you wrote this review you were still in contact with our customer service and our concierge provided assistance and clarification regarding this unfortunate situation and late delivery date, as well as further help with your cancelation request.
I hope you agree that what sets a company apart from other companies is not necessarily the number of issues, but how the company handles them.
If you need any other assistance, kindly write to us at support@flaviar.com again we’ll be happy to help.