William N.

Silver Spring, MDMember since January 2023

Reviews (1)

- Jan 11, 2023
- Verified Reviewer
Tommie Copper

Good products, terrible customer service
- Length of Use: Less than 3 months
Overall Experience:

My wife and I ordered two items — a back support for her, a knee sleeve for me.

My knee sleeve has been great.

On the other hand, we had to return the back support (in the first week of December), but returned it (immediately) for a larger size. Over the last month, we were assured that the replacement was on its way. This week, we were told they were refunding our payment. Then it got really interesting...
Pros and Cons:
- One product seems to work
- First delivery was quick and correct
- The "customer care team" is a joke
- You can spend 20 minutes on hold, for a new order or to check on an old one
- Over a month (four interactions) to straighten out a simple replacement
Bottom Line: No, I would not recommend this to a friend

2 people found it helpful
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