We have had a good relationship with Quicken/Rocket Mortgage for eighteen years. We recently took out a remodel loan. We never received an invoice until today, January 17, 2023. I called to ask forgiveness for a late fee that was put on our account before we even received a bill! I have been in and out of the hospital after a life-changing fall and recovering from breast cancer and surgeries.
I need help with setting up our new account on twice-a-month billing we were promised to get a call once the account was set up in the system. We received no help and customer service was cold and unyielding and did not help me get set up correctly. We have received NO invoice by email or mail until January 17, 2023. Please help! We have had perfect credit for many years with your company.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
