Reviews (1)

I was in need of a therapist during the holidays. I contacted my insurance and was going to have to wait until January to speak to someone. Bummer...

I found BetterHelp online and filled out the simple questionnaire. I was matched with a therapist within a day. I was so relieved! I had my session, she was very nice, but I did not feel it was a good match. Thankfully, changing therapists is not an issue and is easy to do.

I contacted customer service and a representative reached out and suggested I fine-tune my requirements for a therapist. With Lindsay's help, I was matched with Carol. She is a terrific therapist; very kind, a good listener, and provides meaningful feedback.

I really like that there is a video session option. It is super easy to schedule appointments. The system sends out reminders of your upcoming session so you don't miss it. Make sure you have done the internet speed check if you are going to go this route so you don't have dropped video calls.

There is an option to send messages to your therapist, there is a journal function and even group sessions.

The service is monthly and can be canceled at any time. The weekly rate is about what I would pay as a co-pay. I find it to be a great value and incredibly user-friendly.